Know what you are buying before you enter.
TYNOA uses one-time digital access for official paid Rooms and Paid Creator Rooms. These purchases are not recurring subscriptions.
1. Purchases are final
Except where applicable law requires otherwise, successful one-time digital-access purchases are final. TYNOA does not provide voluntary refunds because a member changed their mind, did not use the Room, no longer likes the Room, expected different discussion activity, or no longer wishes to participate after access was granted.
2. Payment issues are different from refund requests
If you were charged more than once for the same purchase, payment succeeded but access did not unlock, a payment was applied to the wrong TYNOA account because of a technical error, or another genuine billing problem occurred, contact Support under Payment Issue. TYNOA will investigate the payment or access problem rather than operate a general change-of-mind refund queue.
3. Unauthorized payments and chargebacks
If a cardholder believes a payment was unauthorized, the cardholder may contact their card issuer or payment provider. Banks and payment providers may investigate or reverse transactions independently of TYNOA. TYNOA may provide relevant transaction, account and access records when reasonably necessary to respond to fraud or dispute investigations.
4. Rule violations do not create a refund right
Paid access remains subject to TYNOA Terms, Community Rules and applicable Room rules. A member who is muted, suspended or removed for fraud, abuse, harassment, illegal activity, payment manipulation or other material rule violations does not become eligible for a voluntary refund merely because access was restricted.
5. Creators cannot casually remove compliant paid members
A Creator may moderate a Paid Room, but must not remove a compliant paid member simply to free capacity for a new paying member or because the member is inactive. Paid-member removal should be tied to a legitimate safety, fraud, legal or material-rule reason. TYNOA may review disputed removals.
6. Paid Rooms are not sold as lifetime ownership
A one-time purchase grants conditional access to the Room while that Room remains available on TYNOA, subject to the Terms and Room rules. It does not transfer ownership of the Room or promise that TYNOA, a Creator, or any feature will operate forever.
7. Paid Room closure and archive
After a Paid Creator Room has completed its first successful member-access sale, the Creator should not be able to erase the paid Room simply to disappear with member payments. TYNOA may provide close-to-new-members or archive/read-only states so existing entitled members can retain reasonable access to previously available Room material, subject to safety, legal, privacy, security and technical requirements.
8. Creator proceeds and disputes
If a Paid Creator Room payment is reversed, disputed, charged back or identified as fraudulent, related Creator proceeds may be delayed, restricted, reversed or otherwise handled according to the connected payment account configuration, Stripe rules and applicable law. Creators should not treat disputed or unsettled sales as guaranteed final income.
9. Applicable law still applies
Nothing in this policy removes rights that cannot legally be excluded. Where applicable law requires a refund, reversal, correction or other remedy, TYNOA will follow that requirement.