Collect less. Explain what we keep.
This policy explains the information TYNOA uses to run accounts, membership, Creator Rooms, chat, media, payments and product analytics.
What we collect
- Account information such as email address, display name and authentication records.
- Room membership, story read-state and content you submit in member chat or Creator Rooms.
- User-submitted images or other media when those features are available, together with technical metadata needed to store and deliver them.
- Payment references, purchase and payout status needed to unlock paid access and operate Creator payouts. TYNOA does not store your full card number or Creator bank credentials.
- Basic product analytics such as page/Room visits, joins, full-story reads and checkout steps.
- Support, safety and moderation reports.
Why we use it
We use this information to authenticate members, provide Room access, remember unread/read state, operate chat and media, verify purchases, route Creator payouts, prevent abuse, respond to support requests and understand where the product is or is not working.
Paid Room privacy
Paid Rooms are access-restricted to entitled members, but they are not end-to-end encrypted spaces hidden from TYNOA itself. Authorized TYNOA administrators may review Room content, messages and media when reasonably necessary for moderation, user reports, fraud or payment disputes, legal compliance, security incidents or technical support. Administrative review should be limited to legitimate operational purposes and may be logged.
Service providers and storage
TYNOA relies on service providers including Supabase for database, authentication and file-storage infrastructure, Vercel for web hosting and Stripe for payment processing and Creator payouts. Private Room media is intended to use access-controlled storage rather than public file URLs. These providers process information needed to deliver their services under their own terms and privacy practices.
Analytics
Our first-party analytics records product events such as home views, Room views, free joins, full-story reads and checkout progress. We do not use this table to store passwords, card numbers or private chat bodies.
Sharing
We do not sell personal data. We may disclose information to infrastructure/payment providers, when required by law, or when reasonably necessary to investigate fraud, abuse, payment disputes or a serious safety issue.
Retention and deletion
We keep information while your account or Room is active and as needed to operate TYNOA. You can request deletion through Support. Some transaction, payout, anti-fraud, moderation or legal records may be retained where required or reasonably necessary. Deleted media may take a short period to disappear from caches or backups.
Security
TYNOA uses authenticated access controls, database Row Level Security and server-side payment verification. No online service can promise absolute security, so please use a unique password and never share your login or payment credentials.
Your choices
You can leave Free Rooms, delete your own chat messages where the product allows it, stop using the service, or request account/data deletion through Support. Privacy questions can also be submitted there.